3.1 14-Day Quality Assurance
We want you to love your downtime. If your sleepwear arrives with a manufacturing defect or the fit does not meet your comfort standards, please notify us within 14 days of delivery. We offer exchanges or store credit for items in their original, unwashed, and unused condition with all silk-touch tags intact.
3.2 Non-Returnable Items
To ensure the highest hygiene and safety standards for our community, we cannot accept returns on:
- Worn Sleepwear: Any item that shows signs of being laundered or used for sleep.
- Intimate Sets: Specific base-layer sleep sets that have been removed from their original hygiene-sealed packaging.
- Flash Sale Items: Products purchased during “Midnight Calm” clearance events.
3.3 Refund Processing
Approved store credits or refunds for defective items are processed to your original payment method within 5-7 business days after our quality audit team in Pakistan verifies the return at our distribution facility.